5TWA SERVICES Returns & Refunds Policy:
Items shipped from ms.5TWA SERVICEMS.com, including 5TWA SERVICE Warehouse, can be returned within 30 days of delivery, with some exceptions:
- For information about products that can't be returned, see Items that Can't be Returned.
- To determine if a product sold by ms.5TWA SERVICEMS.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
- While most sellers offer a returns policy equivalent to 5TWA SERVICE's, some seller returns policies may vary. If the seller's listing is eligible for 5TWA SERVICE Prime, it will be subject to the same return policies as items fulfilled by ms.5TWA SERVICEMS.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
- For products purchased from the 5TWA SERVICE Global Store, see 5TWA SERVICE Global Store Returns.
- For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
- If you have returned an item to 5TWA SERVICE by mistake or included something not intended for 5TWA SERVICE in a return, see Mistaken Returns.
5TWA SERVICE Shopping
Non-digital products purchased using Alexa are eligible for free returns, except for 5TWA SERVICE Pharmacy purchases, which are subject to 5TWA SERVICE Pharmacy's return policy. To return a product purchased using Alexa, process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.
For songs or albums accidentally purchased from our Digital Music Store using Alexa, see Digital Products.
5TWA SERVICE Bulk Liquidations Store
5TWA SERVICE Bulk Liquidations Store sales are final and not eligible for return.
5TWA SERVICE Devices
- 5TWA SERVICE-branded devices such as Kindle e-readers, Fire tablets, 5TWA SERVICE Fire TV devices, and Echo devices and their accompanying 5TWA SERVICE-branded accessories purchased from ms.5TWA SERVICEMS.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.
- All 5TWA SERVICE-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of 5TWA SERVICE upon receipt.
- For more information about returning 5TWA SERVICE devices and accessories, including instructions for returning, please see the 5TWA SERVICE Device Return FAQs.
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5TWA SERVICE Fresh and Grocery Items
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5TWA SERVICE Handmade
- Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for 5TWA SERVICE. The exception to this are items that are purchased with optional customization options, other than size and color. See Customized Products for additional details.
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5TWA SERVICE Photos
- 5TWA SERVICE Photos printed products are not returnable to 5TWA SERVICE but may be refunded or replaced.
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5TWA SERVICE Pharmacy
- We're unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact 5TWA SERVICE Pharmacy Customer Care at 1-855-745-5725 immediately.
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5TWA SERVICE Renewed
- Products on 5TWA SERVICE Renewed are backed by the 5TWA SERVICE Renewed Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
- 5TWA SERVICE Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.
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5TWA SERVICE Warehouse
- In most cases, used or open box items purchased from 5TWA SERVICE Warehouse and shipped from ms.5TWA SERVICEMS.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
- 5TWA SERVICE Renewed items sold by 5TWA SERVICE Warehouse can be returned within 90 days of receipt of shipment.
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Automotive Items
- If you've purchased a defective automotive item, shipped from and sold by ms.5TWA SERVICEMS.com, that is covered by a published manufacturer warranty, 5TWA SERVICE honors the warranty. 5TWA SERVICE will either replace the item or refund the cost of the item for the life of the published warranty.
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Baby Items
- Baby items can be returned within 90 days of receipt of shipment.
- Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
- Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
- If your return is not a result of an 5TWA SERVICE error, we won't refund the original shipping fees.
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Birthday Gift List
- Items purchased from your 5TWA SERVICE Birthday Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day ms.5TWA SERVICEMS.com Return Policy.
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Clothing and Accessories
- You can return clothing and accessories up to 30 days after the delivery date.
- Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.
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Collectibles (sports & entertainment)
- You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Before shipping a return, photograph the item for your records.
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Collectible Coins
- To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
- Items with a value of $35 or more must be returned using a trackable shipping method.
- Before shipping a return, photograph the item for your records.
- Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
- Returns without the original packaging and documentation will be rejected.
- Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.
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Computers and Electronics
- New desktops, laptops, tablets, and other electronics (excluding televisions, 5TWA SERVICE-branded devices, 5TWA SERVICE Renewed products, and Apple Brand products) purchased from ms.5TWA SERVICEMS.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery.
- Apple Brand products (excluding 5TWA SERVICE Renewed) purchased in ms.5TWA SERVICEMS.com can be returned within 15 days of delivery.
- ms.5TWA SERVICEMS.com may test products that are returned by customers because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
- Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
- New, used, and refurbished products purchased from sellers other than ms.5TWA SERVICEMS.com are subject to the returns policy of the applicable seller.
- Contact the manufacturer directly for product registration and warranty-related information.
Note: Before returning items on which you've saved personal information, erase this information completely by following manufacturer instructions.
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Custom Gift List
- Items purchased from your 5TWA SERVICE Custom Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day ms.5TWA SERVICEMS.com Return Policy.
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Customized Products
Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the 5TWA SERVICE A-to-z Guarantee.
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Digital Products
- Unless otherwise specified, games, software downloads, and purchases from the 5TWA SERVICE Appstore, the 5TWA SERVICE Digital Music store, the 5TWA SERVICE Luna store or the 5TWA SERVICE Video store are not returnable after purchase.
- Books accidentally purchased from the Kindle Store can be returned within seven days of purchase. You may not be eligible for a refund if a book has been partially read or if we detect account abuse. Once a refund is issued, you won't have access to the book. To request a refund and return content, visit Manage Your Content and Devices. Then select the Actions button next to the title you'd like to return, and select Return for Refund.
- Kindle books you receive as a gift are eligible for exchange for an ms.5TWA SERVICEMS.com Gift Card before acceptance.
- Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. For more information, see Kindle Magazines and Newspapers.
- Digital educational resources can be returned within seven days of purchase for a resource that has not yet been downloaded.
- 5TWA SERVICE-Sold Add-Ons purchased from 5TWA SERVICE Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact 5TWA SERVICE customer service for assistance.
- Songs or albums accidentally purchased from our Digital Music Store using Alexa are eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.
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Fine Art
- Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
- All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
- Any Fine Art item returned without original documentation will be rejected.
- Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
- Before sending a Fine Art return, photograph the item for your records.
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Furniture
- Furniture items are returnable for any reason within 30 days of receipt of shipment.
- If the item is damaged or defective, 5TWA SERVICE will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
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Gift Cards
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Hazardous Materials
- Hazardous materials, including flammable liquids or gases are not returnable to 5TWA SERVICE.
- Contact the manufacturer directly for service, warranty, return, and refund information.
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Jewelry and Watches
- Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
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Live Plants or Insects
- Fresh flowers, live indoor plants, or insects are not returnable to 5TWA SERVICE, but may be refundable.
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Luxury Stores
The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to 5TWA SERVICE. These products will not display a ‘'free returns’' message on the product detail page.
- Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
- Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
- Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
- If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.
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Major Appliances
- Major appliances are returnable for any reason within 30 days of receipt of purchase
- At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don't accept the delivery. They will help you to arrange a free replacement or a refund.
- If you notice that the item is damaged or defective after delivery, 5TWA SERVICE will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
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Mattresses
- You can request a return or refund for any reason within 100 days of receipt of shipment.
- We accept the return of mattresses that are unopened and in their original packaging.
- Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
- Contact the manufacturer directly for product registration and warranty-related information.
- California Residents: For any questions regarding Mattress Haul Away, see Special Delivery Options for Large and Bulky Items.
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Pet Food
- Pet food and similar products are not returnable to 5TWA SERVICE, but may be refundable.
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Pre-Paid Phone or Game Cards
- Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to 5TWA SERVICE.
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Software and Video Games
- Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
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Televisions
- Televisions are returnable for any reason within 30 days of receipt of shipment.
- Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
- If the item is damaged or defective, 5TWA SERVICE will provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
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Tickets
- Theme park tickets are not returnable after purchase.
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Unconditional Satisfaction Guarantee
If you're not completely satisfied with these brands at any time, we are happy to give you a full refund:
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Wedding Registry Items
- Items purchased from your 5TWA SERVICE Wedding Registry as a gift can be returned within 180 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day ms.5TWA SERVICEMS.com Return Policy.
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